Shipping policy

Shipping Policy

Last updated: 01/04/2026

At Delurak, we are committed to delivering your order as quickly and efficiently as possible.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or holidays

  • During high-demand periods (e.g., Black Friday), processing may take slightly longer

2. Shipping Time

Estimated delivery times:

  • 🇬🇧 United Kingdom: 5–10 business days

  • 🇪🇺 Europe: 6–12 business days

  • 🌍 Rest of the World: 7–15 business days

Delivery times are estimates and may vary due to external factors.

3. Shipping Costs

We offer:

  • ✅ Free Standard Shipping on orders over £50 / €50

  • Standard shipping fees apply for orders below this amount and are calculated at checkout

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can track your order at any time using the provided link.

5. Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • High seasonal demand

Delurak is not responsible for delays caused by external shipping providers.

6. Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed deliveries due to customer error

If an order is returned due to an incorrect address, additional shipping fees may apply.

7. Lost or Stolen Packages

If your tracking shows that your order has been delivered but you have not received it:

  • Please check with neighbors or your local carrier

  • Contact us within 7 days of delivery

We will assist in resolving the issue where possible, but Delurak is not responsible for lost or stolen packages after confirmed delivery.

8. Customs and Duties

For international orders, customs fees or import taxes may apply depending on your country.

These charges are the responsibility of the customer.

9. Contact Us

If you have any questions about your order, please contact us:

Email: support@delurishop.com
Website: https://delurishop.com

We appreciate your trust and are committed to providing a smooth and reliable shopping experience.